RELATIONAL CAPACITY – why are relations so important?
The strength of relationships predicts an organizations ability to solve its task. A slight improvement of relationships significantly improves performance!
Carsten Hornstrup from Joint Action tells us how to make and break relational capacity. The key elements are trust and respect.
Keywords: velfærd, velfærdsledelse, tillid, relationer, offentlig ledelse, public governance, new public governance, trust